Shipping policy
HSY: We ship your custom handmade pieces with care, straight to your door! Please check the shipping & delivery details below before ordering.
1. Processing Time
Our production time typically ranges from 15 to 25 days, depending on the product type and customization complexity.
2. Shipping Regions
We offer worldwide shipping to most countries and regions! If your location isn't listed at checkout, feel free to reach out for manual assistance.
3. Delivery Time
| Regin Estimated | Shipping Time |
| USA / Canada | 7–15 business days |
| UK / Europe | 7–20 business days |
| Asia-Pacific | 5–12 business days |
| Middle East | 10–18 business days |
| Rest of World | 10-25 bussiness days |
4. Tracking Your Order
Once your package ships, we'll send you an email with a tracking number. You can find "Track Your Order" at the bottom of our website to track your order.
Tracking info may take up to 48 hours to update — thanks for your patience!
5. Shipping Fees
Standard Shipping: $8USD
Enjoy free shipping on orders over USD $80USD!
6. Customs & Duties
Info International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are not included in the product or shipping costs — customers are responsible for covering them.
Please note: We're not liable for delivery delays caused by customs processing. For details, check with your local customs office.
7. Incorrect Address Policy
Please double-check your shipping details (including postal code and contact info) carefully before confirming your order. We won't be liable for lost items or failed deliveries resulting from an incorrect address provided by the customer.
8. Lost or Stuck Shipments
If your tracking hasn't updated for 15+ days, or if your package seems lost: Feel free to contact us at hsyhandmade@outlook.com We'll assist with the investigation and, if needed, arrange a reshipment or refund accordingly.
9. Need Help?
Got any shipping questions or concerns? We're here to help!
hsyhandmade@outlook.com
We'll ensure your custom order arrives safely and beautifully.